Customer support

Customer Service Representative Resume Example and Writing Guide

Customer service resumes should show you can handle volume, stay calm, solve problems and keep customers. Quantify the volume and the outcomes where you can.

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Resume summary example

Replace everything in [brackets] with your own details. Keep it to three or four lines and make every claim one you can back up.

Customer service representative with [X] years of experience handling [channels: phone, email, chat] for [industry]. Known for [resolution, satisfaction, retention]. Comfortable with [CRM / helpdesk tools] and [languages].

Skills to put on a customer service representative resume

Hard skills

✓CRM and helpdesk software
✓Phone, email and chat support
✓Complaint handling
✓Order and returns processing
✓Typing and data entry
✓Product knowledge
✓Multilingual communication
✓Escalation procedures

Soft skills

✓Empathy
✓Patience under pressure
✓Clear communication
✓Problem solving
✓Teamwork

Only list skills you genuinely have, and put the ones the job posting asks for first.

Keywords recruiters and ATS look for

Use the exact wording from the job description where it is true for you. These terms come up often in this field:

customer satisfactioncomplaint resolutionCRMfirst-contact resolutionticketingservice levelupsellingmultilingual

Bullet point formulas

Start with a strong verb, say what you did, and finish with the result. Fill in your real numbers. If you do not have a number, describe what changed instead.

Handled an average of [number] customer contacts per [day/shift] by [channels], maintaining [satisfaction outcome].
Resolved [percentage] of issues at first contact by [method].
Trained [number] new team members on [system or process].
Recovered [number] at-risk customers by [approach].